Question 1

What is a hostel?

Accepted Answer

A hostel is unique lodging focused on community and shared social experience. That means we offer fully private rooms like a hotel, private rooms with shared bathrooms, and shared rooms (dorms) with shared everything. We also have  a community kitchen, lounge, library, and super comfy lobby so you can meet new people and relax in our space!   PLEASE NOTE: all dormitories REQUIRE proof of ongoing travel, meaning a plane ticket to and from, gas receipts, international passport, or proof of ongoing activity while in town. We do not accept local ID.

Question 2

Do you have parking?

Accepted Answer

Sorry, no parking on site. BUT - good news! We are offering $10 for 24-hours of parking with Parkwell, at their East Evans Lot, just one block away. Reserve on the Parkwell website using the promo code "11Hostel" before arrival!   Metered street parking on East/West streets is free from 6 PM - 8 AM. Parking on Broadway or Lincoln is NOT permitted overnight.   Parking is not permitted at any time behind the 11th Avenue Hostel. Any vehicle parked in this area will be immediately towed. All towing and/or impound charges will be the responsibility of the vehicle's operator and/or owner.  The Hostel assumes NO responsibility for any liability of any kind associated with the removal of an unauthorized vehicle from the property, or improperly parked vehicles in the right of way.

Question 3

Are you marijuana friendly?

Accepted Answer

Nope. DO NOT smoke anywhere on property. Those smoking marijuana on property (or if we discover you smoked in your room after check-out) will be required to leave without a refund, and charged a $250-$500 cleaning fee, depending on damage.    Why, you ask? Because private property owners in Colorado can elect not to allow smoking of marijuana on property. Our building is more than 100-years-old, and any kind of smoke is very destructive.    Colorado may be 4/20 friendly, but our old building is not. Please enjoy off-site.

Question 4

Do you allow animals?

Accepted Answer

Short answer: no.   We welcome service animals as defined by ADA Title II and III. If service animals are acting abnormally, they will be asked to leave. Service animals may not be left in a guest room unsupervised. Service animals that cause damage to a room will be liable for a cleaning fee up to $500.     Emotional support animals, comfort animals, pets and therapy dogs are NOT service animals under Title II and Title III of the ADA. Other species of animals, whether wild or domestic, trained or untrained, are not considered service animals either. The work or tasks performed by a service animal must be directly related to the individual’s disability. It does not matter if a person has a note from a doctor that states that the person has a disability and needs to have the animal for emotional support. A doctor’s letter does not turn an animal into a service animal. Have questions? Call us: 303.894.0529.

Question 5

When is Check In/Check Out?

Accepted Answer

Check in starts at 2:00 p.m. and goes until 2:00 a.m. Checkout is at 11:00 a.m.    Early check in/late check out is subject to availability and subject to a $25 fee. Please note: hostel rooms are charged nightly, not daily. Checking in after midnight does not change our dates of stay.    PLEASE NOTE: Our lobby locks at midnight, meaning those who do NOT have a reservation will not be granted access after midnight. This is for everyone's safety. If you're arriving after midnight, please email reservations@11thavenuehostel.com to let us know.    For a full list of our policies, visit this page.

Question 6

What is your cancellation policy?

Accepted Answer

Cancellations made 48-hours (2 days) or less before arrival will be charged the first night's stay. If you cancel BEFORE 48-hours prior to arrival you will not be charged. For example, if you are staying on January 3rd, if you cancel before January 1st, you will not be charged for the cancellation.   Late cancellations for mistaken bookings (i.e. you booked a dorm when you wanted a private room) also fall under this policy. Please note: if you make a same day booking and wish to cancel, you will be charged for that reservation!   We try to be as upfront as possible with our accommodations, all we can do is hope you thoroughly read the information we put out.

Question 7

How do I get there?

Accepted Answer

We've got directions for all forms of travel from all major travel hubs on our website here.

Question 8

Do I have to have an ID?

Accepted Answer

Yes! We want to make sure you are who you say you are. All guests over the age of 18 must have a valid (non-expired), government-issued photo ID to stay. All members of your group must have an ID to check in. No exceptions.   We do not accept local ID for dormitory stays.    All visiting guests must have valid ID, and cannot go beyond the lobby. For a full list of our policies, please visit this page.

Question 9

Do you have an age requirement?

Accepted Answer

Yes. You must be 18 years or older to reserve and stay in a shared dorm room. Private rooms do not have an occupancy age requirement as family travel is encouraged at the 11th Avenue Hostel. If a parent or legal guardian is not reserving and staying at the Hostel, all occupants in a private accommodation must be 18 years or older to stay in the room.

Question 10

Do I have to share a bathroom?

Accepted Answer

Guests who book a Private Ensuite Room do not share a bathroom.   Our Euro Private, Double Euro, Friends Room and shared Dorm Rooms share bathrooms with other guests. The Hostel offers 8 private bath suites per floor that include shower, sink and toilet, as well as private toilet rooms and shower-only rooms. Bath suites are single occupancy and have a personal, lockable changing area with hooks for your belongings.    An accessible bath suite is available on the south wing of each floor.

Question 11

Who will be in my shared dorm?

Accepted Answer

We do not offer co-ed dorm rooms, and only offer same-sex dorm lodging options. Please be sure that when reserving through our third-party sites that your confirmation received notes the sex of your the dorm accommodation.    We want to make sure to get you in the right bunk spot.  If traveling with a member of the opposite sex and separate beds are preferred, please consider our Friends Room option.

Question 12

Can I store my bags?

Accepted Answer

Yes! We are happy to hold your bags for up to 24-hours. We do not accept luggage that would not be permitted on a major US airline.

Question 13

Can I check-in/check-out early/late?

Accepted Answer

Depends. Please call ahead if you are wishing to check-in early and we will see if we can accommodate you.    Please let the front desk know if you would like to check-out late and they will see if they can accommodate you. Late check-outs will incur a $25.00 charge. Anyone checking out after 11:00 a.m. is considered a late checkout and may be charged $25.00.

Question 14

Do you allow smoking?

Accepted Answer

No. 11th Avenue Hostel is a smoke-free building, and smoking or vaping of any kind is never allowed inside the building and will result in up to $500 in fines and immediate eviction without a refund.    For guest health, safety, and to assure our facility is not exposed to items or actions that create an odor that lingers in our historic property, we do not permit smoking tobacco, marijuana, illegal drugs, e-cigarettes, vape pens, vaping, cartridges containing the liquid of nicotine, hookahs, incense, cooking, cigars, candle burning, the use or diffusing of patchouli oil or other strong-smelling plant-based essential oils or synthetic products in our facility.   Guests are encouraged to notify Front Desk staff immediately if they smell cigarette, marijuana, or other objectionable odors.   There is a designated smoking area on the hostel patio.

Question 15

Do you do weekly rates?

Accepted Answer

Nope. All rooms are charged nightly and the maximum stay is two weeks. We do not provide long-term accommodations.    PLEASE NOTE: if you would like to stay in a dorm, proof of ongoing travel is required. For more information call 303.894.0529.

Question 16

Does the Hostel have WiFi?

Accepted Answer

Yes! And it's free! WiFi is password-protected and accessible throughout the building. A WiFi password will be received at check in.

Question 17

Can you hold my package?

Accepted Answer

11th Avenue Hostel can accept mail, but we cannot hold mail that arrives prior to your week of stay. In other words: if it doesn't arrive within 3 days of your arrival, we have to send it back.    11th Avenue Hostel cannot hold packages for an extended period of time and we will not be liable for lost packages or additional shipping charges.

Question 18

Are guests allowed in my room?

Accepted Answer

Non-registered guests are allowed in the lobby only when accompanied by a guest, and must have a valid photo ID. A registered guest is one of the persons on the original reservation who checks in with a valid photo ID.    Unregistered guests are NOT allowed upstairs or in the community room. Unregistered guests brought in the hostel will be asked to leave and we may ask you to forfeit your room.   No guests are ever allowed to visit an individual accommodated in the shared dorm accommodations. Maximum occupancy in our private rooms is two persons. Double ensuites and Double Euros have a maximum occupancy of 4 persons. Additional charges apply in these accommodations for the 3rd and 4th persons.

Question 19

Do you have bike storage?

Accepted Answer

We love cyclists! We have a bike rack at the back of the building (bring your own lock) and secure bike storage in our lower level that is only accessible by staff under lock and key.    Sorry, you can't keep your bike in your room.

Question 20

Can I pay in cash?

Accepted Answer

Yes. HOWEVER, all reservations are required to have a valid credit card in YOUR name on file. We may take a small deposit from the card at check in to guarantee you have sufficient funds. Guests paying in cash will be required to pay a $25 key deposit, refunded at check out.

Question 21

What is required for check in?

Accepted Answer

For a full list of our policies, please visit our POLICIES Page.   All guests must have a valid (non-expired) government-issued photo ID and debit or credit card in the guest name with funds on it to check in.   Dormitory guests are REQUIRED to show proof of travel from 50 miles+ outside of Denver, including but not limited to a plane ticket, future hostel reservation, train ticket, or other, to stay in shared dorm rooms. This is a traveler's space, and we do not allow locals.   Photo copies or digital versions of ID or debit/credit card are never allowed.    Failure to meet these requirements will result in the cancellation of your reservation and charge of any cancellation fees. Please call us if you have questions: 303.894.0529.

Question 22

Do I need to bring my own bedding?

Accepted Answer

Nope, we've got you covered. Towels and all linens are included in your stay. In fact, please check all bedding (sleeping bags and other) in with the front desk when you arrive.

Question 23

Do you accommodate large groups or events?

Accepted Answer

Yes! We love both!    We were founded by a family with many kiddos, so please visit our Group Bookings page to get in touch!

Question 24

Do you offer discounts?

Accepted Answer

Yes - for those who book direct! Please visit our DEALS page for active promotions!   We also offer $3 off per night for up to 14 nights in a 365-day period with the code "COHOSTELS".

Question 25

Do you have a curfew?

Accepted Answer

No, we do not have a curfew. We have 24-hour reception, so someone is always available to assist you. Our quiet hours are from 11 p.m. - 8 a.m.

Question 26

What is your privacy policy?

Accepted Answer

Thanks for asking! Our privacy policy is below:  This policy explains what information we collect when you use our sites, services, mobile applications, products, and content (referred to as “services”). It also has information about how we store, use, transfer, and delete that information. Our aim is not just to comply with privacy law, but to earn your trust. We take data handling very seriously. What we collect and how we use it 11th Avenue Hostel does not collect money from ads, nor do we host them on our site. We don’t collect data to advertise to you. The tracking we do makes our website work well. It helps us keep an eye on broken links, useful pages, and capture bookings. To give you the best possible experience using our website, we collect information from you interactions with our site. Some of this information you actively tell us (like your email, which we use to get in touch with you). Other information, we only collect based on actions you take when interacting with our site, such as the pages you access, and your behaviors, like “liking” a photo or hitting the follow button. This information includes records of those interactions, your IP (Internet Protocol) address, information about your device (is it an iPhone? Android? What browser do you use?) and referral information. We use this information to: Improve your website experience on both desktop and mobile Fight spam Generate aggregate, non-specific information about how people use our website We will never sell your data, and we will never use it to spam or bother you.

11TH AVENUE HOSTEL

est. 1903