Do you have parking?
Sorry, no parking on site. We recommend surface lots one block away on 12th and Acoma. When you arrive, park your car out front at a meter, check in, then park your car. Parking rates vary.
Are guests allowed in my room?
Non-registered guests are allowed in the lobby only when accompanied by a guest, and must have a valid photo ID. A registered guest is one of the persons on the original reservation who checks in with a valid photo ID.
Do you do weekly rates?
Nope. All rooms are charged nightly and the maximum stay is two weeks. We do not provide long-term accommodations.
Do you allow animals?
Can I pay in cash?
Do I have to have an ID?
Yes! We want to make sure you are who you say you are. All guests over the age of 18 must have a valid (non-expired), government-issued photo ID to stay. All members of your group must have an ID to check in. No exceptions.
What is required for check in?
All guests must have a valid (non-expired) government-issued photo ID and debit or credit card in the guest name with funds on it to check in.
Can I store my bags?
Sorry, during our restoration we do not have the space to store luggage for guests.
What's the weather like?
Depends on the season and it can change in a moment's notice! Denver is known for its 350 days of sunshine a year, so always pack your sunnies.
Do you accommodate large groups or events?
Yes! We love both!
Do you offer discounts?
Thank you for your service! Military members enjoy 10% off their staywhen booking directly on our website only. You must have a valid military ID at checkin to claim this offer. Call for details.
Can I check-in/check-out early/late?
Depends. Please call ahead if you are wishing to check-in early and we will see if we can accommodate you.
Are you marijuana friendly?
Nope. DO NOT smoke anywhere on property. Those smoking marijuana on property (or if we discover you smoked in your room after check-out) will be required to leave without a refund, and charged a $250-$500 cleaning fee, depending on damage.
What is a hostel?
A hostel is unique lodging focused on community and shared social experience. That means we offer fully private rooms like a hotel, private rooms with shared bathrooms, and shared rooms (a.k.a. dorms!) with shared everything. We also have lots of public areas and activities so you can connect with and meet new people.
Do I need to bring my own bedding?
Nope, we've got you covered. Towels and all linens are included in your stay. In fact, please check all bedding (sleeping bags and other) in with the front desk when you arrive.
Can you hold my package?
11th Avenue Hostel can accept mail, but we cannot hold mail that arrives prior to your week of stay. In other words: if it doesn't arrive within 3 days of your arrival, we have to send it back.
Do you have bike storage?
We love cyclists! We have a bike rack at the back of the building (bring your own lock) and secure bike storage in our basement that is only accessible by staff under lock and key.
What is your cancellation policy?
Cancellations made 48-hours (2 days) or less before arrival will be charged the first night's stay. If you cancel BEFORE 48-hours prior to arrival you will not be charged. For example, if you are staying on January 3rd, if you cancel before January 1st, you will not be charged for the cancellation.
When is Check In/Check Out?
Check in starts at 2:00 p.m. and goes until 2:00 a.m. Checkout is at 11:00 a.m.
How do I get there?
We've got directions for all forms of travel from all major travel hubs here: https://www.11thavenuehostel.com/location
Do you allow smoking?
Nope. Smoking or vaping is never allowed inside the building and will result in up to $500 in fines and immediate eviction without a refund.
This policy explains what information we collect when you use our sites, services, mobile applications, products, and content (referred to as “services”). It also has information about how we store, use, transfer, and delete that information. Our aim is not just to comply with privacy law, but to earn your trust. We take data handling very seriously.
What we collect and how we use it
11th Avenue Hostel does not collect money from ads, nor do we host them on our site. We don’t collect data to advertise to you. The tracking we do makes our website work well. It helps us keep an eye on broken links, useful pages, and capture bookings.
To give you the best possible experience using our website, we collect information from you interactions with our site. Some of this information you actively tell us (like your email, which we use to get in touch with you). Other information, we only collect based on actions you take when interacting with our site, such as the pages you access, and your behaviors, like “liking” a photo or hitting the follow button. This information includes records of those interactions, your IP (Internet Protocol) address, information about your device (is it an iPhone? Android? What browser do you use?) and referral information.
We use this information to:
- Improve your website experience on both desktop and mobile
- Fight spam
- Generate aggregate, non-specific information about how people use our website
We will never sell your data, and we will never use it to spam or bother you.